Terms of Service

Terms of Service

Please read these our Terms of Service carefully before using the Boulder Rooms Online Store. This website is owned and operated by Frome Boulder Rooms Ltd, Unit 3 and 4, The Cotton Works, Vallis Road, Frome, Somerset, BA11 3EN Tel. 01373 474914.

Buying Products On Our Website

By placing an order on the Boulder Rooms Online you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@fromeboulderrooms.co.uk before placing your order with us.

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

Prices and Duties

The Boulder Rooms Online Store accepts payments in British Pounds. The default currency is British Pounds (£ GBP). UK destinations are shipped on a Delivery Duty Paid basis, which means that all import taxes and duties will be included in the final purchase price. The following regions are sent on a Delivery Duty Paid basis: United Kingdom.

Please note additional services to Europe, United States, Australia, New Zealand and other international territories are not a Delivery Duty Paid service. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. Please see the CHECKOUT for current and accurate delivery costs, delivery times and customs/duty information.

For more information, please email info@fromeboulderrooms.co.uk

Discount Codes

Discount codes are only to be used by the intended recipient. Codes cannot be used in conjunction with any other offer or discount. Boulder Rooms retains the right to withdraw or extend offers and promotions at any time. Discounts cannot be added retrospectively to an order. The minimum specified order threshold is the value of the whole order before discount is applied.

Returns and Exchanges

If you wish to return a purchase please email info@fromeboulderrooms.co.uk with the following details:

  • Full Name
  • Delivery Address
  • Order Number
  • Item Description
  • Reason for Return
Repackage your item in the same manner it was received with the above information placed within the package.
Clearly write the following returns address on the parcel and post the order back to us:
Boulder Rooms Returns
Unit 3 and 4, The Cotton Works
Vallis Road
BA11 3EN
*Please note we do not accept returns on cosmetic products or earrings. Also, we do not accept returns on underwear & swimwear. This is our company policy for hygiene and safety reasons.

For our complete policy on Returns & Exchanges please view here


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Accuracy of Content

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Frome Boulder Rooms Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Frome Boulder Rooms Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

Making Changes to Orders

Please note, due to the speed at which our dispatch team work, we can make no guarantees to change orders prior to shipping. If an order has been booked in & collected by our selected courier our dispatch team can not cancel or amend it. Once you have received your item, you can then return it following our policy on policy on Returns & Exchanges.