Monthly Membership T and C's
Taking out a monthly membership
Either head to our reception and let them know you want to become a member or just sign up online. Your first payment give you a months pass. Billing will then come out on the same day each month - much like Netflix.
At the time of signing up, you will be asked to provide credit or debit card details from which a recurring payment will be taken on the first of each month. Recurring billing requires you to save your card details on our membership system 'BETA'.
Payments will continue to be taken until you cancel your membership or your card expires.
Monthly membership options
Adult Monthly Membership (18+).
Concession Monthly Membership (ID required) - available for under 18s, over 60s, students, NHS, emergency services, armed forces, registered unemployed, disabled and carers. Please do get in touch if you're unsure about our concession rates.
Family Monthly Membership - At least one adult (over 18) and one child (under 18)
Future pricing
We reserve the right to change our membership pricing and introduce cancellation charges at a future date, but we will always let you know before we do so with enough notice for you to cancel your membership without additional charges
Cancelling your monthly membership
You can cancel at any time without penalty. We don't pay pro-rata refunds so your membership services will continue until the end of the current billing cycle.
Cancel by speaking to member of the team or by going into your profile on BETA (our membership system).
If your card expires or there are insufficient funds in your account we will attempt to take payment again within 48 hours and then every few days throughout the month. You'll receive an email letting you know if this is the case. If we've not been able to take payment from your card before you next visit, your membership status will be removed and we will need to have received payment before you can enter on your membership.
If we've not been able to take payment and you've not cancelled your membership before the end of the next billing cycle your monthly dues will roll over and you could be charged for two months' dues in one transaction.
We cannot issue refunds on dues owed because you forgot to cancel your membership, even if you've not visited us.
Pausing your monthly membership
You can choose to pause your membership at any time without penalty, meaning you won't be charged for the selected number of billing dates. You can do this by going into your profile on BETA, through the BETA app, or by asking us at the desk. You can still access the centre, but during the paused period you will need to pay as go or use another pass type.
When you pause your membership, access to your membership services will continue until the end of the current billing cycle (eg. up to the first of next month). No pro rata refunds will be given for the days between the pause date and the next bill payment.
As long as you pause your membership before midday on the day before the end of your billing cycle (eg. the last day of the month) you will not be charged the next month's fee.
Paused memberships will automatically be reinstated at the end of the selected pause period. For example, if you pause your membership for one month, you won't be charged on the next billing date, but you will be charged on the second future billing date and your membership services will be reinstated automatically. Please check your inbox for your pause confirmation email which has all the information regarding your membership status.
We cannot issue refunds on dues owed because you forgot to pause/cancel your membership, even if you've not visited us.